Home ยป Complaints Policy

Complaints Policy

Complaints Procedure

At Mendip Mobility, we always strive to provide the best possible service and products to our customers. However, we understand that, on rare occasions, there may be times when our customers are not completely satisfied.

To help us put things right as quickly as possible, please follow the complaints procedure outlined below. We are committed to resolving any issues promptly and ensuring your complete satisfaction.

Step 1: Inspect Your Order

Please inspect your order as soon as possible after completion to ensure that everything has been carried out to our usual high standards.

Step 2: Contact Us

If there is anything you are not completely satisfied with, please let us know as soon as possible so we can rectify any issues quickly.

You can contact us by:

We aim to respond within 2 working days of receiving your complaint. Where possible, we will also provide a date by which any issues will be resolved.

Step 3: Dispute Resolution

If we are unable to resolve your complaint through our own internal procedure, we use the Dispute Resolution Ombudsman for independent dispute resolution.

You can contact them by:

Important Note

Please be aware that our warranties and guarantees are not insurance-backed.

PLEASE NOTE: Warranty covers ALL parts BUT not labour.