Returns Policy

You have the right to return your order within 14 calendar days of receiving the goods.

To qualify for a full refund, the following conditions must be met:

• Goods must be unused

• Returned in their original packaging

• In an undamaged and resalable condition

• Returned complete with all accessories and documentation

We’re happy for you to unpack the item and inspect it properly. However, if the product is not returned in its original condition, Mendip Mobility Limited reserves the right to reduce the refund value accordingly.

If the item has been used or installed, and you still wish to return it within the 14-day period, a minimum restocking fee of 25% will apply.

Please note: We are unable to accept returns on bespoke or made-to-order products.

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Engineer Collection Policy

If your product requires dismantling before it can be returned, we can arrange for a qualified mobility technician to collect it from your premises at a convenient time.

To request this service:

• Contact us by phone or in writing within 14 days of delivery

• Agree to the £60.00 engineer service fee (confirmed in advance)

By requesting this service, you agree to pay the specified charge for the engineer’s time and travel.

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Unfair Contract Terms

These Terms of Business have been prepared in line with the Consumer Rights Act 2015.

If you believe any of the terms are unreasonable, you must inform us in writing before any contract is made.